Help Center

Client portal for clients

For clients of a practice that uses Weft: signing in, asking for an appointment, joining a video appointment, forms, messages, bills, insurance, agreements and documents.

11 articles

Articles

  1. Signing in to your client portalSet your password from the email your practice sent, sign in, or have a sign-in link emailed to you.
  2. Asking for a first appointmentAsk a practice for a first appointment from its portal, before you have an account.
  3. Seeing your appointments and asking for oneSee what is booked, ask your practice for an appointment, and cancel one where your practice allows it.
  4. Joining a video appointmentJoin a video appointment from your portal, a link or a code, check your camera and microphone, and wait to be let in.
  5. Filling in a form your practice sentFill in a form or questionnaire on screen, come back to one you started, or send back a paper copy.
  6. Messaging your practiceWrite to your care team or practice support, attach a file, and read their replies.
  7. Paying an invoice and reading your statementsSee what you owe, pay an invoice by card, and read a statement or superbill your practice issued.
  8. Telling your practice about your insuranceSend your practice the details from your insurance card so they can check what your plan covers.
  9. Reading and agreeing to your practice's documentsRead a document your practice asks you to agree to, such as a consent to treatment, and agree to it on screen.
  10. Reading documents your practice sharedOpen a letter, report or other document your practice shared with you.
  11. Choosing what your portal tells you aboutChoose which notifications reach you from your practice, and whether in the portal, by email or with a sound.