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Line drawing for the Client portal for clients topic

Messaging your practice

Write to your care team or practice support, attach a file, and read their replies.

Who this is for: Client

Write a message

  1. Select Messages.
  2. Under Who this goes to, check who will read it.
    The Messages page in the client portal with the conversation and the box for writing to your care team.
  3. Type in Write a message to your care team. To add a file, select Attach a file.
  4. Select Send. Replies appear in the same conversation.

Important: Messages are for non-urgent questions. In an emergency call 911 or the 988 Suicide & Crisis Lifeline.

Note: A reply marked Drafted with AI was suggested by a computer, then read, edited if needed and sent by somebody at your practice.

Last checked against Weft on 07 Oct 2026. Something on your screen reads differently? Tell us at support@weftary.com.

Common questions

I look after somebody else's account. Can I write?

A parent, guardian or other person acting for a client can read the conversation. Writing is for the client to do.