Working the unmatched inbound queue

Who this is for: Biller

Insurance billing appears only where it is available to the practice. The queue holds inbound items that need a person to place them.

Read the queue

1. Open Insurance, then Queue. Read the oldest item first: what the message says, and the payer's code and words under Remittance.

   

Match an answer to a claim

2. Open Claim and choose the claim the answer belongs to. Compare its reference and client before continuing.

   

3. Select Tie this row to a claim. The queue reloads after the match.
4. For an item that links to a remittance, follow its control and match the row on the ERA.

Last checked against Weft on 31 Oct 2026. Something on your screen reads differently? Tell us at support@weftary.com.